Recently, while shopping in many different
stores, I have found that people are Workers in the
customer
service industry have lost the art of providing simple good customer
service. In fact, I offend find myself leaving the store frustrated or
dissatisfied with the customer service alone. So, I decide to remind individual
of the good old days when customer service meant something by providing the art
of providing good customer service.
1. To provide good customer service,
do not use the business intercom inappropriately. All intercom calls should
strictly be about the company, not:
A. other customers who are
different;
B. customers you want to harass over the intercom with rude
statements;
C. last nights football game; and/or;
D. the guy/girl that
someone thinks is cute.
2. To provide good customer service, do not
assume the guilt of a customer simply on looks or gossip. Lately, customer
service workers assume the guilt and innocence of individuals to steal or cause
an incident based on looks and/or gossip, like:
A. the race of the
individual;
B. gossip that someone has provided about the individual's home
life;
C. gossip about an individual's mental state; and/or,
D. gossips
that one of the customer service worker's just do not like the
individual.
3. To provide good customer service, do treat all individuals
alike by giving the same quality service to each individual customer regardless
of race, disability, sexual orientation, and/or friendship status.
4. To
provide good customer service, do not gossip about the customers or coworkers.
Gossiping about the customers with another customer service worker in front of
his/her face or behind his/her face makes customers uncomfortable; plus, it is
simply unprofessional. It is the worst to walk up to the cash
register
and hear about Jane Doe who no one likes or John Doe who was evicted and fired
from the company on the same day, while you are trying to pay for services and
go home.
5. To provide good customer service, do not bring personal
prejudices to work, like:
A. people you like;
B. people you do not
like;
C. political party believes; and/or,
D. religious
beliefs.
The reason for this last one is so, customer service does not
suffer when the customer is Jewish and the customer service worker is Aryan
nation or when the customer is for the immigration law and the customer service
worker is against the immigration law. Customer service does not have to
diminish because of the customer service worker's believes. Lastly,
6. To
provide good customer service, do stay at home when you are truly sick. If you
cannot provide your best customer service with a smile, stay at home. The
customer does not want to know why you are not helping him/her. The customer
just wants your help; so, provide it by staying at home when you are to sick to
work. Someone else will work your shift with a smile for a while.
The art
of providing good customer service is almost lost, but it does not have to be.
Follow the above suggestions to provide good customer service to both easy and
difficult customers makes the shopping experience pleasant for everybody.
