How to Provide Good Customer Service
Recently, while shopping in many different
stores, I have found that people are Workers in the customer
service industry have lost the art of providing simple good customer
service. In fact, I offend find myself leaving the store frustrated or
dissatisfied with the customer service alone. So, I decide to remind individual
of the good old days when customer service meant something by providing the art
of providing good customer service.
1. To provide good customer service, do not use the business intercom inappropriately. All intercom calls should strictly be about the company, not:
A. other customers who are different;
B. customers you want to harass over the intercom with rude statements;
C. last nights football game; and/or;
D. the guy/girl that someone thinks is cute.
2. To provide good customer service, do not assume the guilt of a customer simply on looks or gossip. Lately, customer service workers assume the guilt and innocence of individuals to steal or cause an incident based on looks and/or gossip, like:
A. the race of the individual;
B. gossip that someone has provided about the individual's home life;
C. gossip about an individual's mental state; and/or,
D. gossips that one of the customer service worker's just do not like the individual.
3. To provide good customer service, do treat all individuals alike by giving the same quality service to each individual customer regardless of race, disability, sexual orientation, and/or friendship status.
4. To provide good customer service, do not gossip about the customers or coworkers. Gossiping about the customers with another customer service worker in front of his/her face or behind his/her face makes customers uncomfortable; plus, it is simply unprofessional. It is the worst to walk up to the cash register and hear about Jane Doe who no one likes or John Doe who was evicted and fired from the company on the same day, while you are trying to pay for services and go home.
5. To provide good customer service, do not bring personal prejudices to work, like:
A. people you like;
B. people you do not like;
C. political party believes; and/or,
D. religious beliefs.
The reason for this last one is so, customer service does not suffer when the customer is Jewish and the customer service worker is Aryan nation or when the customer is for the immigration law and the customer service worker is against the immigration law. Customer service does not have to diminish because of the customer service worker's believes. Lastly,
6. To provide good customer service, do stay at home when you are truly sick. If you cannot provide your best customer service with a smile, stay at home. The customer does not want to know why you are not helping him/her. The customer just wants your help; so, provide it by staying at home when you are to sick to work. Someone else will work your shift with a smile for a while.
The art of providing good customer service is almost lost, but it does not have to be. Follow the above suggestions to provide good customer service to both easy and difficult customers makes the shopping experience pleasant for everybody.
1. To provide good customer service, do not use the business intercom inappropriately. All intercom calls should strictly be about the company, not:
A. other customers who are different;
B. customers you want to harass over the intercom with rude statements;
C. last nights football game; and/or;
D. the guy/girl that someone thinks is cute.
2. To provide good customer service, do not assume the guilt of a customer simply on looks or gossip. Lately, customer service workers assume the guilt and innocence of individuals to steal or cause an incident based on looks and/or gossip, like:
A. the race of the individual;
B. gossip that someone has provided about the individual's home life;
C. gossip about an individual's mental state; and/or,
D. gossips that one of the customer service worker's just do not like the individual.
3. To provide good customer service, do treat all individuals alike by giving the same quality service to each individual customer regardless of race, disability, sexual orientation, and/or friendship status.
4. To provide good customer service, do not gossip about the customers or coworkers. Gossiping about the customers with another customer service worker in front of his/her face or behind his/her face makes customers uncomfortable; plus, it is simply unprofessional. It is the worst to walk up to the cash register and hear about Jane Doe who no one likes or John Doe who was evicted and fired from the company on the same day, while you are trying to pay for services and go home.
5. To provide good customer service, do not bring personal prejudices to work, like:
A. people you like;
B. people you do not like;
C. political party believes; and/or,
D. religious beliefs.
The reason for this last one is so, customer service does not suffer when the customer is Jewish and the customer service worker is Aryan nation or when the customer is for the immigration law and the customer service worker is against the immigration law. Customer service does not have to diminish because of the customer service worker's believes. Lastly,
6. To provide good customer service, do stay at home when you are truly sick. If you cannot provide your best customer service with a smile, stay at home. The customer does not want to know why you are not helping him/her. The customer just wants your help; so, provide it by staying at home when you are to sick to work. Someone else will work your shift with a smile for a while.
The art of providing good customer service is almost lost, but it does not have to be. Follow the above suggestions to provide good customer service to both easy and difficult customers makes the shopping experience pleasant for everybody.
Circumstances like this really happens, and it’s sad that a company would lose a customer because of unsatisfactory customer service. Normally, each staff is briefed to possible answers in certain situations. Maybe that’s why you got the same answer twice. Anyway, they can’t save face on the matter of not notifying you via email or through any other mean. But the most important thing was it was resolved.
ReplyDeleteI agree wholeheartedly. Thanks for sharing.
ReplyDelete